Shipping policy

DELIVERY POLICY:

At Bontrue, we sell products which are manufactured and procured from different parts of India as well as other countries. Furniture being a large and fragile category, we take utmost care while packing, loading & shipping our products from the point of procurement. Even after being so careful, minor breakages and scratches in a few products are inevitable. Please understand that it is not possible to open and check every product before they are delivered to our esteemed Customers. Being so, you may receive products with imperfection. We take our Customers' satisfaction on top priority and are ready to solve any issues you have faced with our delivery.

  • Any product which was delivered in damaged condition, please inform the delivery team immediately. Necessary action will be taken to return or exchange the product on same day or within 3 business days. Minor issues will be fixed immediately.
  • In such cases wherein your premises does not have an elevator or has a small staircase for the movement of products, the delivery team will inform you before moving the furniture. If any minor damages/scratches/bruises happen in such conditions, Bontrue does not take any responsibility for replacing the product. Repair or refinish will be done to the best extent possible in such scenarios.
  • If there are any minor defects on the product at the time of delivery, the technician in the delivery team will fix it at the spot or within 3 business days. Replacement for such issues may not be possible as furniture items are large and cannot be transported effortlessly.
  • Product purchased will be delivered only after the total payment equivalent to the order value is cleared.
  • All deliveries above 10 KMS from the store location will be charged as per the distance of the destination and shipping method. For online booking, please call us at 9000013135 to confirm the shipping method & charges.
  • An order for a customized product cannot be modified or cancelled due to delay in delivery.
  • Any request against any stains or damage to fabric upholstery is honourable if the request is initiated/informed immediately on the delivery of the goods and the same is endorsed by the delivery team.
  • All our products are made with tolerance of (+/- 20mm) in dimension and size. The seating comfort of a product may differ because of its construction, form, foam, fabric or material used which may have their natural characteristics, etc. Differences in the hardness and/or softness of a seating are normal and do not signify its poor workmanship or defect and Bontrue shall not be liable for the same.
  • Few products containing upholstery, stone, marble, ceramic, wood, etc may have small variation in terms of colour, texture, grains,etc based on different lots. Small & minor variations are normal and do not signify its poor workmanship or defect and Bontrue shall not be liable for the same.
  • Delivery team/person will connect with the Customers before the delivery. As part of the process the delivery person may request you to sign the proof of delivery which needs to be signed and returned to the delivery team.
  • Bontrue will make every effort to carry out deliveries on the given date. The delivery date given to you is an estimate given in good faith. If we are unable to deliver on time we will inform you using the registered contact numbers and/or email address from your registered data.
  • If you fail to take delivery of the goods, Bontrue may at its discretion charge you for the additional shipping cost.
  • Bontrue provides the services of Installation/Assembly required for the products free of cost within city limits of the store location through our authorized technicians, the product will be assembled at your premises after delivery.
  • Our technicians shall not be responsible for handling any products/s other than the product purchased from Bontrue. Upon completion of the assembly work, Bontrue technicians shall not be responsible for movement of the product at any location other than the place confirmed by you. Any damages incurred during such activity undertaken by your representative shall be excluded from Warranty norms.
  • You agree to ensure that access is suitable for the delivery of the furniture at your desired location. Bontrue will not accept cancellation/rejection of the product purchased by you, at the time of delivery on the ground that access to your desired location is not possible (e.g. doorway too small, insufficient space to maneuver the furniture through the premises, road inaccessible to delivery van, etc
  • If You wish to change the shipping address after placing the order, You have to inform the same to the despatch team within 48 Hrs of order placing or when the despatch team calls you for the delivery confirmation, whichever is earlier. Additional delivery charges may be applicable depending on the distance of delivery location.
  • If your purchased furniture remains at Bontrue Warehouse for more than one month during which time you fail to accept delivery/re-delivery (despite Bontrue having contacted you to do so), Bontrue Reserves the right to cancel your order and retain up to 20% of the order value unless specially approved by Bontrue.
  • International Orders: Orders are currently shipped only within India.