Refund Policy

Bontrue.in takes customer satisfaction very seriously and we set the highest standards in this regard. We value the trust you place in us. Please read this document regarding our refund policy.

If you’re looking to return your order in case of a manufacturing defect, we're here to help! We offer returns within 7 days of receiving your order. You can return your product for store credit.

Please note the following exceptions to our return and exchange policy:

  • Discounted items (if any) are final and cannot be returned or exchanged
  • Returned items must be in original condition
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  • Choose the products you wish to return or exchange from your order
  • Refer to the email confirmation or call on 9000013135 and mention your product ID
  • State the reason for the return
  • Once the case has been reviewed, the refund will be initiated with a deduction of 2.36% on online payments. 

Additional Information:

  • The refund (if any) will be reflected back to your account within 10 to 12 working days
  • In case there are doubts or concerns regarding the refund policy, please contact 9000013135 or helpdesk@bontrue.in

Questions regarding this statement should be directed to the following address: helpdesk@bontrue.in